The Reconnection Co.  |  1-on-1 Coaching Terms and Conditions

Effective Date: 31 July 2025

1. Acknowledgement of Service Nature

By purchasing or participating in 1-on-1 Coaching with The Reconnection Co., you expressly acknowledge and agree to the following:

• Coaching is not therapy, psychological counselling, or mental health treatment.
• The services provided are educational, developmental, and supportive in nature — designed to assist with personal insight, growth, and self-reflection.
• The Reconnection Co. and its representatives do not provide:
  • Diagnosis or treatment of mental health conditions.
  • Counselling or crisis intervention.
  • Clinical assessments or therapeutic techniques reserved for licensed professionals (e.g. CBT, EMDR, DBT).
• Coaching is not a replacement for therapy, psychiatric care, or any form of professional healthcare advice or service.

If you are in distress or require psychological or medical assistance, please seek support from a qualified mental health professional or crisis service in your area.

Your Coaching Fee Includes

- Preparation (review of your intake form and any relevant pre-session communication).

- 60-minute online coaching session via Zoom.

- Personalised action plan provided after your session.

Your action plan may include:
- Tailored reflection prompts.
- Nervous system and attachment-based tools aligned to what came up in-session.
- Clear micro-steps to support you between sessions.

!! This Coaching Does Not Provide !!
Diagnosis or treatment of any mental health condition
Psychological counselling or mental health services
Therapeutic interventions reserved for registered professionals (e.g. CBT, EMDR, DBT)
Crisis support or acute mental health care

2. Scope of Responsibility and Liability

By engaging with The Reconnection Co.’s coaching services, you understand and agree that:

• All decisions, actions, and outcomes resulting from your participation are your sole responsibility.
• The Reconnection Co. makes no guarantees regarding results, emotional outcomes, or personal transformation.
• You accept full responsibility for your wellbeing during and after coaching sessions.
• The Reconnection Co. and its representatives are not liable for any direct, indirect, incidental, or consequential damages that may result from the use of its services.

3. Payment Terms

• All sessions must be paid in full before scheduling. No sessions will be held without confirmed payment.
• Prices are in USD (or as stated) and may be subject to change without notice for future bookings.

4. Cancellation, Rescheduling, and No-Show Policy

To maintain integrity and fairness for all clients, the following applies strictly:

Cancellations:

• More than 24 hours’ notice: No charge; full refund or reschedule available.
• Less than 24 hours’ notice: 100% of the coaching fee is forfeited. No refund or reschedule offered.

Rescheduling:

• 24 to 12 hours before session: A 25% rescheduling fee applies.
• Less than 12 hours’ notice: 100% of the coaching fee is forfeited.

Failure to Attend:

• Missed sessions (no-show) without notice will result in full forfeiture of the session fee. No refund or reschedule will be provided.

All rescheduling or cancellation requests must be submitted via email to: [email protected]

5. Agreement to Terms

By purchasing 1-on-1 Coaching, you confirm that:

• You have read, understood, and agree to these Terms and Conditions.
• You accept full responsibility for your use of the service.
• You understand that this agreement forms a binding contract between you and The Reconnection Co.

The Reconnection Co.  |  Reflect & Reframe Email Session (Email Response)

Effective Date: 31 July 2025

1. Acknowledgement of Service Nature

By purchasing and submitting a Reflect & Reframe Email Session (Email Response) via The Reconnection Co., you expressly acknowledge and agree to the following:

• The submission will be read and you will receive an email response within 10 business days (or unless stated otherwise).

• Confidentiality:
  All information submitted will be kept strictly confidential.

•  The Reconnection Co. reserves the right to refuse an email response for any reason. 
  If an email response is refused, all fees paid will be refunded. 
  Email responses may be refused for the following reasons; inappropriate content, seeking guidance that extends beyond the scope of The Reconnection Co.'s service, and any other reason determined by The Reconnection Co., its owner Talysha Reeve, and any other associated representative of The Reconnection Co.

This Email Support Delivers

Insight, education, and resources around emotional patterns, attachment styles, and relationship dynamics

A safe, non-clinical space for self-reflection, clarity, and nervous system grounding

Insights framed around “what” and “why” patterns emerge, and how to build skills to respond with more awareness

Emotional support that prioritises agency, self-trust, and meaning-making in your experiences. 

!! What’s Not Included !!

While the Reflect & Reframe Email Session and coaching services are designed to help you reflect deeply, gain perspective, and move toward emotional clarity, there are important boundaries to keep in mind.

These sessions do not include:

• Specific advice on what you should do
  I’ll guide you toward understanding your patterns, values, and emotional needs, not instruct you on fixed actions. My role is to help you explore choices with awareness, not make them for you.

• Diagnosis or treatment of any mental health condition
  I don’t assess, diagnose, or treat any clinical, psychological condition; such as depression, anxiety disorders, or trauma-related disorders.

• Psychological counselling or mental health services
  Whilst informed by therapeutic frameworks, this service is coaching and education, not therapy or psychological treatment.

• Therapeutic interventions reserved for registered professionals
  Approaches like CBT, EMDR, DBT, or trauma therapy are outside the scope of coaching and should be accessed through a licensed mental health practitioner.

• Crisis support or acute mental health care
  If you’re in distress or unsafe, please reach out to your local crisis service or helpline immediately.

2. Scope of Responsibility and Liability

By engaging with The Reconnection Co.’s services, you understand and agree that:

• Coaching is not therapy, psychological counselling, or mental health treatment.

• The services provided are educational, developmental, and supportive in nature — designed to assist with personal insight, growth, and self-reflection.

• The Reconnection Co. and its representatives do not provide:

  • Diagnosis or treatment of mental health conditions.

  • Counselling or crisis intervention.

  • Clinical assessments or therapeutic techniques reserved for licensed professionals (e.g. CBT, EMDR, DBT).

• Coaching is not a replacement for therapy, psychiatric care, or any form of professional healthcare advice or service.

If you are in distress or require psychological or medical assistance, please seek support from a qualified mental health professional or crisis service in your area.

• All decisions, actions, and outcomes resulting from your participation are your sole responsibility.

• The Reconnection Co. makes no guarantees regarding results, emotional outcomes, or personal transformation.

• You accept full responsibility for your wellbeing during and after coaching sessions, letter reading responses, or email responses.

• The Reconnection Co. and its representatives are not liable for any direct, indirect, incidental, or consequential damages that may result from the use of its services.

3. Payment Terms

• All sessions and/or services must be paid in full before scheduling. No sessions will be held or submission responses will be completed without confirmed payment.

• Prices are in USD (or as stated) and may be subject to change without notice for future bookings.

4. Cancellation of Letter Reading (Podcast) and Email Responses

To maintain integrity and fairness for all clients, the following applies strictly:

Cancellations

• If a letter submission for both podcast letter readings or email responses have been submitted and you wish to cancel receiving your response:
  You will be eligible for a 50% refund only if Talysha and/or associated The Reconnection Co. staff have not begun work on your response.
• If Talysha and/or associated The Reconnection Co. have begun to work on your response, you are not eligible for a refund.
  "working on your response" includes;
  - Reading your submission, note taking and response planning.
  - Commencement of your email response.
  - Recording, editing, and publishing (podcast) of your response.

5. Agreement to Terms

By completing this purchase via The Reconnection Co., you confirm that:

• You have read, understood, and agree to these Terms and Conditions.

• You accept full responsibility for your use of the service.

• You understand that this agreement forms a binding contract between you and The Reconnection Co.

The Reconnection Co.  |  Letter Reading Terms and Conditions

Effective Date: 31 July 2025

1. Acknowledgement of Service Nature

By purchasing and submitting a letter reading - podcast response via The Reconnection Co., you expressly acknowledge and agree to the following:

• The letter reading will be read, recorded and published on The Reconnection Co.'s YouTube and Spotify channels.

• Confidentiality:
  Responses will be de-identified to ensure privacy of all parties.
  It is your responsibility to ensure that you provide alternate names for all parties mentioned in your letter submission.
  All efforts will be made to de-identify all other related elements of a person, including; age, occupation, etc.
  The Reconnection Co. and its owner, Talysha Reeve accept no responsibility or liability for any actions relating to privacy, defamation, or any other associated outcomes relating to any party mentioned in a letter reading submission. 

• The total fee may change if you exceed the word limit.
  Word limit 2000 words for USD$85
  Additional fees per 500 words USD$21.25
  Additional fees must be paid prior to reading and recording.

•  The Reconnection Co. reserves the right to refuse a letter reading for any reason. 
  If a letter reading is refused, all fees paid will be refunded. 
  Letter readings may be refused for the following reasons; inappropriate content, seeking guidance that extends beyond the scope of The Reconnection Co.'s service, and any other reason determined by The Reconnection Co., its owner Talysha Reeve, and any other associated representative of The Reconnection Co.

2. Scope of Responsibility and Liability

By engaging with The Reconnection Co.’s services, you understand and agree that:

• Coaching is not therapy, psychological counselling, or mental health treatment.

• The services provided are educational, developmental, and supportive in nature — designed to assist with personal insight, growth, and self-reflection.

• The Reconnection Co. and its representatives do not provide:

  • Diagnosis or treatment of mental health conditions.

  • Counselling or crisis intervention.

  • Clinical assessments or therapeutic techniques reserved for licensed professionals (e.g. CBT, EMDR, DBT).

• Coaching is not a replacement for therapy, psychiatric care, or any form of professional healthcare advice or service.

If you are in distress or require psychological or medical assistance, please seek support from a qualified mental health professional or crisis service in your area.

• All decisions, actions, and outcomes resulting from your participation are your sole responsibility.

• The Reconnection Co. makes no guarantees regarding results, emotional outcomes, or personal transformation.

• You accept full responsibility for your wellbeing during and after coaching sessions, letter reading responses, or email responses.

• The Reconnection Co. and its representatives are not liable for any direct, indirect, incidental, or consequential damages that may result from the use of its services.

3. Payment Terms

• All sessions and/or services must be paid in full before scheduling. No sessions will be held or submission responses will be completed without confirmed payment.

• Prices are in USD (or as stated) and may be subject to change without notice for future bookings.

4. Cancellation of Letter Reading (Podcast) and Email Responses

To maintain integrity and fairness for all clients, the following applies strictly:

Cancellations

• If a letter submission for both podcast letter readings or email responses have been submitted and you wish to cancel receiving your response:
  You will be eligible for a 50% refund only if Talysha and/or associated The Reconnection Co. staff have not begun work on your response.
• If Talysha and/or associated The Reconnection Co. have begun to work on your response, you are not eligible for a refund.
  "working on your response" includes;
  - Reading your submission, note taking and response planning.
  - Commencement of your email response.
  - Recording, editing, and publishing (podcast) of your response.

5. Agreement to Terms

By completing this purchase via The Reconnection Co., you confirm that:

• You have read, understood, and agree to these Terms and Conditions.

• You accept full responsibility for your use of the service.

• You understand that this agreement forms a binding contract between you and The Reconnection Co.